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Policies

Grievance & Escalation

Who to write to, what happens next, and the statutory details of the entity you are dealing with.

Effective
03 August 2026

The entity

Siooras Global LLP is a limited liability partnership registered in India. The details below are the ones that identify us on any correspondence, invoice or legal notice.

Legal nameSiooras Global LLP
LLPINADA-4161
PANAFZFS9966H
TANPNES15665N
Registered officeWakad, Maharashtra, India

How to reach us

Grievances, privacy requests and complaints: grievance@siooras.com

Everything else — questions about a policy, an invoice, an account: support@siooras.com

Business hours: Monday to Friday, 10:00 AM – 7:00 PM IST. Closed Saturday and Sunday. Mail sent outside those hours is picked up on the next working day.

Commercial and hiring enquiries have their own routes on the contact page. Please use this page for something that has gone wrong rather than something you want to start.

Grievance Officer

Saket Vishwakarma
Chief Executive Officer & Grievance Officer, Siooras Global LLP
Wakad, Maharashtra
India
grievance@siooras.com

What happens after you write

  • Acknowledgement within two working days, from a named person rather than an automated ticket.
  • A substantive response within thirty days. If a matter genuinely needs longer — a payout investigation across a third-party platform, for instance — we will tell you that inside the thirty days, with a date, rather than go quiet.
  • A written outcome. Including the reasoning, and including it when the answer is that we do not agree with you.

Please include whatever identifies the matter — an invoice number, a campaign or property name, the dates concerned, and any correspondence already exchanged. It is the difference between a first reply that answers you and one that asks for more.

If our response does not resolve it

Data protection matters. If you are not satisfied with how a privacy request or complaint has been handled under the Digital Personal Data Protection Act, 2023, you may approach the Data Protection Board of India.

Anything else. Disputes are governed by the laws of India, and the courts at Pune, Maharashtra have exclusive jurisdiction — see the Terms of Use.

Reporting someone impersonating us

We never charge candidates a fee and never ask for payment, deposits or bank credentials. If you have been asked for money in our name, do not pay. Forward it to grievance@siooras.com and report it at cybercrime.gov.in. The full warning is on the Disclaimer.

Questions

If any of this affects a decision, ask

These documents are written to be read, not to be survived. If a clause matters to something you are deciding, write to us and a person will answer in plain terms.