Scope
This policy applies to services purchased from Siooras Global LLP. Where a signed engagement letter, insertion order or master agreement says something different, that agreement prevails — this page is the default, not an override.
Recruitment services
Recruitment fees become non-refundable once candidate sourcing or engagement activities have commenced, unless otherwise agreed in writing. Commencement means the point at which we begin working the mandate — market mapping, outreach or candidate contact — not the date the invoice was raised.
Any replacement guarantee, free-replacement period or fee-back arrangement is a matter for the engagement letter for that mandate. If one was agreed, it is written there; if it is not written there, it does not apply.
Candidates are never charged anything, so nothing in this policy applies to them. See Recruitment Policy.
AdTech services
Advertising spend is generally non-refundable after campaign launch. Once a campaign is live the budget is committed to inventory that has been bought and served, and that cost cannot be recovered from the supply side.
Unspent budget on a campaign cancelled before launch is returnable, less any setup, creative or integration work already carried out. Where delivery is stopped part-way, spend up to the stop is payable and the remaining balance is returned or carried forward.
Spend attributable to invalid traffic is a separate matter and is credited under the Anti-Fraud & Invalid Traffic Policy rather than refunded under this one.
Cancellation
Cancellation requests should be submitted in writing before the next billing cycle. Write to support@siooras.com from the address on the account, naming the service and the effective date you want.
A request received after a cycle has begun takes effect from the cycle after it. Cancellation does not cancel amounts already invoiced for work delivered.
Approved refunds
Where a refund is agreed, it is returned to the original payment method and instrument. We do not refund to a third party or to an account other than the one the payment came from.
Disputes
If you disagree with a charge or with a refund decision, raise it through the Grievance & Escalation route, with the invoice number and the dates concerned. It will be answered by a person, in writing.